“I called this morning because my a/c went out last night and needed service asap.  I hardly slept due to the heat and humidity and luckily you were able to send someone first thing this morning.  

I have to compliment the service technician as being very professional and knowledgeable.  She recommended the minor things I should be doing myself as well as recommending what I should be using the professionals for.  She found the problem, worked hard to find the replacement part, and knowing she would be pressed for time (she had to leave by 11:15 for personal reasons), she worked diligently right up until a little after 11 and got me up and running.  I hope she makes her appointment today! I know HVAC service calls and parts are expensive, but to me, I got my money’s worth because of the service technicians expertise and time.”